SHIPPING & DELIVERY
POS Supply offers prompt delivery Australia wide, shipping from warehouses in Brisbane, Sydney, Melbourne, Adelaide and Perth. Orders are shipped same or next day with most customers receiving within 1-3 business days, depending on your location.
What are your shipping costs?
At POS Supply we are upfront about our shipping charges and don’t hide them till the last stage of checkout. Having supply warehouses in Brisbane, Sydney, Melbourne, Adelaide and Perth enables us to offer a low flat rate cost of $13.75 including GST for all orders shipping Australia wide.
Brisbane/Sydney/Melbourne Metro - We offer overnight delivery for Brisbane, Sydney and Melbourne Metropolitan suburbs, if orders are placed before 1pm weekdays on our core items.
Australia Wide Free Shipping - We have free shipping on all orders placed online over $1000. If your products ordered total $1000 and over free shipping will automatically appear in the online checkout area.
How long till I receive my goods?
Upon receipt of payment or verification of payment your goods will be shipped usually same business day or within 24 hours. In most cases you will receive your items the next day depending on your location.
* If you place an order before 1pm on a weekday
- we offer overnight delivery to Brisbane, Sydney and Melbourne Metro areas and 2-3 business days delivery to most other areas.
* If you place an order on a Saturday or a Sunday
- delivery will be made to most areas the following Tuesday.
* If you place an order on a Public Holiday
- deliveries to most areas will be within 2 business days.
In the unfortunate instance where we have run out of stock, we can generally source supply within 24 hours. This will add roughly an additional day to your delivery timeframe. There are exceptions and sometimes a supplier will suddenly tell us they will not be able to supply until a specific date. We will contact you immediately should this be the case, and will always keep you updated with the new ETA.
What is your overnight delivery guarantee?
We actually guarantee overnight delivery of our “Core Items” if your order is placed and completed online before 1pm weekdays and if your area is deemed to be a Brisbane, Sydney or Melbourne Metro area.
If for any reason, through no fault of your own, your goods don’t arrive on the next business day, we will issue you a credit for the same amount as your shipping charge. You can use this the next time you place an order.
Look for “Core Item” in the product description to see if the guarantee applies. To see if your suburb is a Brisbane, Sydney or Melbourne Metro area that supports overnight shipment, search on your suburb in the document contained above.
What shipping carriers do you use?
We use multiple couriers including but not limited to: Couriers Please; Star Track Express; Australian Air Express; Toll; TNT; and Direct Freight. Delivery costs are a fixed flat rate unless quoted otherwise.
Can I use my own shipping company?
In an effort to keep our prices on both shipping and products as low as possible, we have negotiated volume discounts and contracts with our shipping companies. Unfortunately, we are not able to use your own shipping company or stamps or prepaid vouchers you may already have.
Can you deliver to a PO Box?
Because we need to have someone present to sign for the delivery, we can’t accept PO Boxes on the order. If no one is available to sign, the parcel will not be left and you will have to arrange to pick it up from a delivery depot. Please ensure you have provided a contact number so we can contact you during business hours if there is a problem.
Do you deliver to regional and remote areas?
Some areas are classed as remote by shipping companies and extra charges for delivery to these areas may apply. Additional delivery time may also apply to these areas. If you think you may be in a regional or remote location, please contact us and we will confirm the actual cost and ETA. Otherwise, we will call you on receipt of your order if needed.
Can I pick up the goods?
Sorry, but we don’t offer a pick up facility. We’ve purposely offered low rates and speedy delivery so you can concentrate on your business and we can worry about getting the goods to you.
Do you ship overseas?
Sorry, but we currently don’t ship overseas.