RETURNS, & CANCELLATIONS
What methods of payment do you accept?
We choose to use the Stripe's secure payment gateway for all credit card transactions.
Through Stripe we accept VISA, MasterCard and American Express credit cards. This also allows POS Supply to accept all personal and corporate credit cards.
Stripe currently powers businesses in 25 countries. Thousands of businesses use and trust Stripe to take their secure online payments.
PayPal's payment method is still on offer to our customers. The service allows anyone to pay in any way they prefer, including through credit cards, (MasterCard & VISA) bank accounts, buyer credit or account balances, without disclosing financial information.
For more information on PayPal, visit: www.paypal.com.au
We accept payment via direct deposit into our Westpac bank account, cheque or money order. Should you wish to pay via any one of these methods, you will be contacted after placing your order. Please note that goods will only be released on clearance of funds, and our same day shipment guarantee does not apply to this method of payment.
As well we accept purchase orders via email or fax from Government Departments, Defence Force and Educations customers.
What are your bank account details?
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SHIPPING & DELIVERY
What are your shipping costs?
At POS Supply we are upfront about our shipping charges and do not hide them till the last stage of checkout. Having supply warehouses in Brisbane, Sydney, Melbourne, Adelaide and Perth enables us to offer a low flat rate cost of $13.75 including GST for all orders shipping Australia wide.
Brisbane/Sydney/Melbourne Metro - We offer overnight delivery for Brisbane, Sydney and Melbourne Metropolitan suburbs, if orders are placed before 1pm weekdays on our core items. See our Shipping page for more details.
Australia Wide Free Shipping - We have free shipping on all orders placed online over $1000. Free shipping will automatically appear in the online checkout area.
How long till I receive my goods?
Upon receipt of payment or verification of payment, your goods will be shipped usually in the same business day or within 24 business hours. In most cases you will receive your items the next day depending on your location.
* If you place an order before 1pm Monday-Thursday
- we offer overnight delivery to deemed Brisbane, Sydney and Melbourne Metro areas and 2-3 business days delivery to most other areas.
* If you place an order Friday-Sunday
- delivery will be made to most areas the following Tuesday.
* If you place an order on a Public Holiday
- orders will ship the following business day.
If in the unfortunate instance where we have run out of stock, we can generally source supply within 24 hours. This will add roughly an additional day to your delivery timeframe. In exceptional circumstances, for example where a supplier will advise that they cannot supply until a specific date, we will contact you immediately and inform you of the new ETA.
What is your overnight delivery guarantee?
We guarantee overnight delivery of our “Core Items” to deemed Brisbane, Sydney or Melbourne Metro areas, if your order is placed and completed online before 1pm Monday-Thursday.
If for any reason, through no fault of your own, your goods do not arrive the next business day, we will issue you a credit for the same amount as your shipping charge. You can use this the next time you place an order.
Look for our “Core Item” symbol on the product picture to see if the guarantee applies.
To see if your suburb is deemed a Brisbane, Sydney or Melbourne Metro area that supports overnight delivery, see our Shipping page.
What shipping carriers do you use?
We use multiple couriers including but not limited to Couriers Please, Star Track Express, Australian Air Express, Toll, TNT, Direct Freight and Australia Post. Delivery costs are a fixed flat rate unless quoted otherwise.
Can I use my own shipping company?
In an effort to keep our prices on both shipping and products as low as possible, we have negotiated volume discounts and contracts with our shipping companies. Unfortunately, we are not able to use your own shipping company or stamps or prepaid vouchers you may already have.
Can you deliver to a PO Box?
We require someone present to sign for the delivery, so unfortunately we cannot deliver to PO Boxes. If no one is available to sign, the parcel will not be left and you will have to arrange to pick it up from a delivery depot. Please ensure you have provided a contact number so we can contact you during business hours if there is a problem.
Do you deliver to regional and remote areas?
Some areas are classed as remote by shipping companies and extra charges for delivery to those areas may apply. Additional delivery time may also apply to those areas. If you think you may be in a regional or remote location, please contact us and we will confirm the actual cost and ETA. Otherwise, we will call you on receipt of your order if needed.
Can I pick up the goods?
We do not offer a pick up facility. We purposely offer low rates and guarantee efficient delivery so you can concentrate on your business and we can worry about getting the goods to you.
Do you deliver overseas?
We do not currently deliver overseas.
RETURNS & CANCELLATIONS
Can I cancel my order?
If you would like to cancel or change an order placed, please email the team immediately at email@example.com We will do everything we can to accommodate your request, however items that have already begun dispatch cannot be stopped. Alternatively they can be returned or exchanged as per our refund policy.
What is your returns policy?
If we have made a mistake and the product received does not match the item you ordered or if the item you received is faulty, you can choose between either a replacement, an online credit or a refund. We will also arrange for the collection of the incorrect item and cover the shipping on the replacement product. We do not believe you should be penalised if we make a mistake. Rather we simply ask that you follow our returns policy (detailed below) so that we can rectify the issue as quickly as possible.
Please note that information on this site regarding printers, registers and the consumables they use, is offered as a guide only. Incorrect information contained in the product look up sheets do not constitute an error on our behalf. We encourage you to confirm all sizes and consumables with your user manual prior to ordering.
Our refund policy does not override any legal rights you have under the Trade Practices Act.
If you receive the item you ordered, but it does not do what it is supposed to do (e.g. you ordered the wrong size or type or if you change your mind on what you ordered), unfortunately we are not in a position to offer you a refund. We are happy to take the stock back and send a replacement item or issue an online credit, however we charge a minimum restocking fee of 25% to do this. Goods returned need to be in 100% re-saleable condition with all packaging, manuals, cables, cd and any other box contents included intact, unmarked and undamaged. Goods returned in any other condition may result in the RA being cancelled and goods returned at your expense, or additional restocking fees may apply at POS Supply’s discretion. You would also need to cover the costs of shipping to get the product returned to us, and if you wanted a replacement product, you would need to pay the shipping charges to get the new product delivered to you. We ask that you follow our returns policy so that we can rectify the issue as quickly as possible.
How do I send goods back to you?
If we have made a mistake and you need to return a product to us, please follow these steps:
1. Make sure you are logged into your account
2. Click here and lodge an item dispute in our resolution centre
3. We will email you back with a RA Number and delivery details
4. Print out the delivery details supplied and write the RA number on the top
5. Attach the delivery details to the carton/s (must have RA number and delivery details on each box)
6. Email firstname.lastname@example.org advise items are labelled, so we can arrange collection
7. We will issue you a credit, refund or dispatch the correct product.
If you have made a mistake or have changed your mind and would like to return the product to us, please follow these steps:
1. Make sure you are logged into your account
2. Confirm that the goods are in 100% re-saleable condition and items and packaging are undamaged.
3. Click here and lodge an item dispute in our resolution centre
4. We will email you back with a RA Number and delivery details
5. Print out the delivery details supplied and write the RA number on the top
6. Attach the delivery details to the carton/s (must have RA number and delivery details on each box)
7. Ship the items back as per the delivery details provided
8. We will arrange your credit or invoice you for the replacement product.
What is your security policy?
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing..
COUPONS & DISCOUNTS
How do I use my promo code / coupon?
Coupon can be used at any time when making a purchase. Simply enter the coupon number at the time of checkout and the value will be applied.
Can I get a volume purchase discount?
Yes, for large or bulk orders. Please contact us to discuss potential discounts on stock and on delivery.
Do you have a loyalty program?
We like to reward our regular customers, so are currently working on a loyalty program.
CONTACTING POS SUPPLY
What are your contact details?
POS Supply Pty Ltd
ABN: 72 156 481 186
Postal: PO Box 327, Redcliffe Qld 4020
Phone: (07) 3149 3309
Fax: (07) 3054 6610
What is the best way to contact you?
Email and/or website chat is the most efficient way of communicating, as our staff are often out on the road. Emails are delivered immediately to mobiles so in that way we can respond at our first opportunity. Of course if you need to speak to us urgently, please call. If we are unavailable leave your contact details and we will call you as soon as possible.